©Wildflower International, LTD, Copyright 2011. All Rights Reserved
OUR RETURN POLICY
All returns require a Return Material Authorization (RMA) number. ALL requests for an RMA must be made within thirty (30) days from the invoice date. Contact ClientCare if you need to obtain an RMA.
Wildflower issues RMA numbers following a review of each RMA request as they are submitted. Each request will be approved or denied based on the manufacturer's guidelines and the status of your account. Your account must be current for an RMA to be issued. RMA numbers issued by Wildflower are valid for a specific number of days depending on the manufacturer and the product must be returned within this timeframe. RMA numbers will not be extended or reissued.
The Wildflower ClientCare team can be reached at 1-505-983-2484 and they will process your RMA request. Based on the information you provide, Wildflower will determine if the product is eligible for an RMA. No returns of any type will be accepted without an RMA number. For prompt service, please have as much of the following information available as possible: Customer name, phone number and extension, Customer purchase order number(s), part number(s), serial number(s), and quantity, product condition, and reason for the return request. The Customer is responsible for shipping charges on returned items and all risk of loss. Wildflower recommends that all shipments have full insurance coverage. Wildflower will provide prepaid shipping labels or credit Customer's one-way shipping charges for returns that are caused by Wildflower error. If the original box is not suitable for shipping, the Customer is responsible for repacking the product to avoid damage to the original packaging and the product itself. Boxes made of thin cardboard with clear plastic wrapping are an example of boxes that may need to be repackaged or over-boxed. The Customer should discuss the possibility of restocking fees being assessed with Wildflower's ClientCare representative. ClientCare will be able to provide the amount of and reason for the fee(s) on a case-by-case basis. If approved, the RMA team will provide the RMA number, "ship to," and other pertinent information.
Defective or DOA Product
Product that is defective or Dead On Arrival (DOA) will be repaired, replaced, or credited according to the manufacturer's and/or distributor's warranty.
Non-defective returns are accepted for credit or exchange at Wildflower's discretion. All non-defective returns may be subject to a restocking fee. Customer is responsible for all return shipping charges.
Restrictions on Returns
All products returned must be complete. This includes all original manufacturer's protective packaging (including electrostatic protection), manuals, software, documentation, cables, or other accessories originally shipped with the product, blank warranty cards, and original UPC codes on the box. Returns received with the original manufacturer's box written upon may be assessed a defaced carton fee in addition to any other fee(s).
If product arrives with damage that is visible or likely to have affected the contents of the boxes, the preferred method of handling it is to refuse delivery of the shipment due to damage by the carrier. The carrier will be responsible for returning it to the shipper. The Customer must note the reason for refusal on the carrier's 'attempted delivery' record. If the damaged shipment is accepted, the recipient must note all known and visible damage on the carrier's 'delivery record' in order for Wildflower to file a damage claim. The recipient must save the product and all packing it arrived in and notify their Wildflower Client Care representative immediately so a carrier inspection and pickup can be arranged.
Failure to follow these instructions or to report damage within fifteen (15) days from the invoice date will result in the request being denied as out of return eligibility.
Overgoods are unauthorized returns. Any products returned without a valid RMA number are considered overgoods. Additionally, any returned products that do not meet the original requirements for that return will be classified as overgoods. Overgoods may be returned to the Customer and the Customer may be charged a $50 processing fee per shipment returned, plus related freight charges. If the Customer refuses the returned shipment of overgoods from Wildflower or returns the overgoods to Wildflower a second time without Wildflower's prior authorization, the Customer agrees to relinquish all right and title to and waives all claims against Wildflower for credit related to such products.