Agency: U.S. Citizenship and Immigration Services (USCIS)
Prime Contractor: Wildflower International, LTD
OEM Partner: Kodak Alaris
Project Type: Multi-site Capture Software Upgrade and Implementation
Scope: 131 scanning clients across 5 USCIS service centers
Delivery: Hybrid remote + onsite installation, configuration, and training
Products & Technologies:
Crestron
DSP
Cisco
Microsoft
Region:
(FAOC-West) supporting national emergency coordination
FEMA’s Denver MERS facility needed a complete A/V and IT infrastructure modernization to maintain secure, real-time communications and situational awareness during national emergencies — all without interrupting 24/7 mission operations.
Wildflower International, as prime contractor, managed end-to-end project oversight and compliance while its partner LVSI executed a Crestron-based AVoIP solution integrating video walls, DSP audio, and secure VTC systems across classified and unclassified networks.
The project was completed on schedule, within budget, and with zero operational disruption. FEMA rated Wildflower and LVSI Exceptional across every category, citing improved readiness, secure communications, and strengthened national continuity posture.
FEMA’s Denver MERS Operations Center serves as both the MERS Watch and FEMA’s designated Alternate Operations Center West (FAOC West)—a critical node for national emergency coordination.
The facility required a full A/V and IT modernization to enhance situational awareness, secure communications, and operational continuity across both classified and unclassified environments—all without disrupting 24/7 operations.
This was not a routine upgrade—it was a live-mission environment where every system integration, compliance step, and hour of downtime carried national-level implications.
FEMA selected Wildflower International as the prime contractor to manage the end-to-end modernization effort under a firm fixed-price contract.
Wildflower provided:
Partnering with LVSI Corporation as the technical subcontractor, Wildflower ensured full compliance with FEMA Directive #104-21-0009 and DoD/FIPS 140-2 security standards, overseeing every aspect from design approval to commissioning.
The project delivered a fully integrated, Crestron-based Audio/Visual over IP (AVoIP) system that supports both secure and unclassified operations.
System Components:
The modernization delivered measurable improvements in operational readiness, communication speed, and situational awareness during emergency response events.
The project was completed:
Performance evaluations rated Wildflower and its subcontractor “Exceptional” across every category:
Delivered all phases on time, no delays
Exceptional
The FEMA MERS success demonstrates why federal agencies choose Wildflower International under contract vehicles like ITES-4H for hardware and infrastructure modernization:
FEMA’s Denver MERS Operations Center now stands as a model for resilient, secure, and flexible federal command infrastructure—a showcase of how Wildflower International delivers enterprise-grade results through small-business performance.
Recommendation:
FEMA formally recommended Wildflower International for future, similar projects based on this contract’s “exceptional” performance record.
Our team of ITES-4H experts will walk you through every step of the process.
